Job Description

* Handle client queries related to transactions, settlements, APIs, reports, and platform usage * Monitor backend systems, transaction flows, and operational dashboards * Investigate transaction failures, delays, mismatches, and operational issues * Coordinate with product and risk teams for timely issue resolution * Provide regular updates to clients on issue status and resolution timelines * Adhere to company policies, data privacy standards, and regulatory guidelines

Responsibilities

Good communication and client-handling skills. Basic system and operational understanding preferred

Education + Experience

• Qualification Level : Post Graduation
• Qualification : Not mentioned
• Subject : Not mentioned
• Job Experience : Freshers or Experienced