Job Description

1. Team Management • Lead, mentor, and supervise the Operations Team. • Allocate daily tasks and monitor workload distribution. • Conduct daily team huddles and review pending activities. • Track employee attendance, productivity, and discipline. • Identify training needs and coach team members. • Conduct monthly performance reviews. • Ensure backup planning for business continuity. 2. Transaction Operations • Monitor all activities and other fintech transactions. • Ensure timely resolution of failed transactions. • Monitor transaction queues and escalations. • Coordinate with partner banks and service providers for transaction issues. • Reduce transaction turnaround time (TAT). • Review daily transaction health reports. 3. Merchant & Agent Operations • Supervise merchant onboarding. • Verify KYC documents. • Ensure compliance with onboarding SOPs. • Monitor activation timelines. • Track pending onboarding requests. • Ensure agents receive proper training before activation. 4. Escalation Management • Handle operational escalations. • Coordinate with Product, Technology, Banks, Vendors, and Compliance. • Ensure escalations are closed within defined SLA. • Maintain escalation tracker. 5. Compliance & Risk • Ensure operational compliance. • Conduct periodic process audits. • Verify KYC compliance. • Ensure documentation standards are maintained. • Report suspicious operational activities. • Implement operational risk controls.

Responsibilities

1–2 years of team handling experience. English fluency. Hindi Preferred. Strong leadership and team management skills. Analytical and problem-solving skills

Education + Experience

• Qualification Level : Graduation
• Qualification : Not mentioned
• Subject : Not mentioned
• Job Experience : 2 Year