Job Description

Key Responsibilities * Serve as the primary point of contact for enrolled students and manage all service-related requirements * Respond to student queries via calls, emails, and other communication channels in a timely and professional manner * Provide accurate information regarding course structure, schedules, learning platforms, and procedures * Liaise with academic and operations teams to ensure seamless service delivery and issue resolution * Maintain comprehensive and accurate documentation of student interactions and feedback for continuous improvement * Ensure adherence to service standards, confidentiality, and organizational protocols * Manage front office operations, including handling walk-in inquiries and providing initial guidance to prospects and visitors * Handle client interactions and relationship management at the front desk * Support coordination and execution of CMS-related events and activities * Provide administrative and coordination support for smooth day-to-day office functioning

Responsibilities

* Excellent verbal and written communication skills * Strong interpersonal and relationship-building abilities * Active listening and conflict resolution skills * Ability to remain calm, patient, and empathetic * Organized, detail-oriented, and proactive

Education + Experience

• Qualification Level : Graduation
• Qualification : Not mentioned
• Subject : Not mentioned
• Job Experience : Freshers or Experienced